Returns Period

We want to make returning an ELOQUOR.CO.UK order as simple as possible, so we're happy to offer a refund within 30 days of delivery - provided the items are unused and in the original packaging.

Need to Return an Item?

Please email your request to enquiries@eloquor.co.uk to start the returns process. Please include your Order Number, item/items you would like to return and the reason for the return.

Refunds

Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed and for our customer experience team to contact you.

All refunds will be processed back on to the card originally used for purchase.

Unfortunately, products bought online must be returned by post and cannot be returned to any retail outlet or store.

We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.

Payment with Gift Cards

Orders paid with a Gift Card or eGift Card will receive a store credit.

Promotions & Gifts with Purchase

Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If your order contained a free promotional gift, the gift must be included with the return of any related items.

Returns from Other Retailers

We can only accept returns for items purchased from Eloquor.co.uk. Products purchased from other retailers or etailers can only be returned to the original place of purchase. When you choose to buy through these outlets you are committing to their individual terms and conditions regarding refunds and returns.